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26/08/2005 | 17:11
Flight passengers are complaining more after new European laws that highlight customer rights were implemented.
Nevertheless, a complaint does not necessarily result in a payout, as many disgruntled travellers can testify, and the new laws have mistakenly led to many customers believing that they have more rights than they actually do.
Under current rules, passengers are only entitled to compensation if they are not notified of cancelled flights within 14 days and if it is the airline's fault.
Speaking on the 'Today' programme, the director of air transport policy at the European Regions Airlines Association, Andy Clarke, explained why compensation was rarely handed out.
"Airlines don’t choose to cancel flights at short notice, so generally speaking, when that happens, they are cancelled for reasons outside the airline’s control," he said.
He claimed that although delays were getting slightly worse it did not warrant the dramatic increase in complaints he had witnessed.
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