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Brits frustrated by video recorders


02/06/2005 | 15:56

Video recorders have topped a new poll of the most difficult objects in the modern home.

The survey of consumer frustration also found that people found installing a child car seat and using a digital television unnecessarily complicated.

In a poll of 500 consumers carried out by consultancy User Vision, consumers also became frustrated with digital cameras, washing machines, dishwashers and tin-openers. Other domestic items included appliances such as central heating systems, digital alarm clocks and microwaves.

User Vision also discovered that difficult packaging, such as batteries, orange juice and even Easter eggs, infuriated people. Several other children's items also made it onto the list, with parents annoyed about the usability of toy packaging, pushchairs and non-disposable nappies.

Meanwhile, it seems that many people are currently struggling to cope with modern technology, such as handheld computers, PDAs and all-in-one printing/copying machines.

Chris Rourke, director of User Vision, said: "It's amazing that with all the technology we have at our disposal that could make products easier to use, many everyday items still manage to frustrate consumers."

He added: "Manufacturers should be looking at the basic mistakes they are making with their product design, listening to the frustrations of consumers and usability testing their products during development."

track© DeHavilland Information Services plc

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